Google is taking some of the guesswork – and, worse yet, cold calling – out of going somewhere new by rolling out questions and answers on Google Maps for Android and in mobile search.
Now, when you have a question about a place, like a restaurant, museum or shop, you can leave your query for either the location or another user to answer. You can also see other people’s questions and the responses to them, plus leave your own answers if you’ve got the info.
To see the new Q&A section in Maps and in mobile search, go into the local business listing after you’ve pulled the place up.
Scroll to “Questions & answers” to see questions, and leave your own. You can also upvote especially helpful information, and Q&As with the most upvotes will be surfaced at the top so more people can see them.
Businesses and “in-the-know users” will get an alert when a question is left on a listing, allowing them to respond in a (hopefully) timely manner. When you’re question is answered, you’ll get a ping, too.
Finally, businesses can include frequently asked questions and answers in the Q&A section, a wise move to address FAQs without going one-by-one.
This new feature is headed to Google Maps on Android and Google search globally, so if you’re in a brand-new city and want to know if that restaurant you’ve heard so much about takes reservations, you’ll soon have your answer without actually having to talk to anyone.
Note: We are not writer of this article, original source is mentioned below.